How to Delete Detail Information from a Claim Exception Code

You can delete certain detail information from a claim exception code. You can also void some detail information.

You can delete the following detail information from the code:

• Main tab information:
  • Drug Level Message
  • Claim Routing
  • RA Text Override
• Disposition information

Optionally, you can:

• Delete the entire claim exception code.
• Replicate a claim exception. Copy a claim exception within the same line of business.
• Copy a claim exception. Copy a claim exception to another line of business.x

• View or add notes. To view or add notes for this record, on the action bar, click Notes.

• View audit details. To retrieve audit information, close any open panels and, on the action bar, click Audit Log. To view the details for a particular record, click Audit.

• Reset your entries. To clear the fields and remain on the page or panel, click Reset.
• Cancel your entries. To close the page or panel without saving your changes, click Cancel.

To delete detail information from a claim exception code

1. On the Rules Mgmt menu, click Claim Exception.
2. Search for the claim exception that contains the disposition you want to delete.
3. On the Claim Exception page, click the appropriate tab.

4. Click the row in the table containing the detail information to be deleted.

   Make sure you are deleting the correct information because once the information has been saved, it cannot be changed.

5. To remove the information from the table, on the panel action bar, click Delete.
6. On the Claim Exception action bar, click Save.

See Also

Claim Exception (Main Tab) Page

Claim Exception (Disposition Tab) Page

What Is Claim Exception?

About Rules Management

Version as of 5/16/14.