Once you've identified that the members are not the same person or that they are possibly the same person, then you need to maintain the suspect duplicate information to correct the issue.
You can also add and delete (exclude) a suspect duplicate ID for a particular target as you are merging suspect duplicate IDs.
To maintain a suspect duplicate
On the Member menu, point to Member Maintenance, and then click Member Details.
Tip: If you are already accessing a member's information on any Member page, you can use the Member Detail Links/Member Maintenance Links to navigate to the desired information without having to search again.
Member Details Maintenance Page
About Merging Suspect Duplicates
Version as of 5/16/14.
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