How to Search for Text

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How to Search for Text

You are able to search for text information in the Text Management repository. This text data is used in correspondence with providers and members to provide detailed information and to correct suspended claims and service authorizations.

Optionally, you can add text.

To search for text

On the Rules Mgmt menu, click Text Management.
On the Search Text page, click the appropriate tab depending on the information you have available for your search, and complete the fields.
- Location
- EOMB
- RA EOB
- Provider Notice
  Note: To include inactive provider notices, before you click Search, select Show Voids.
- Remark Code
- Adjustment Reason
- Service Authorization Reason
- NCPDP
To narrow your search, on the Search Text page, complete the required fields and any additional options.

Tip: For some text searches, there are no required fields, but at least one field is required to retrieve data.
Click Search.

If more than one match is found, a results table with matches is displayed. Click the up or down arrow next to a column heading to sort the table in ascending or descending sequence according to that column. Click a row to display that match.

If one match is found, it is displayed instead of the results table.

If no matches are found, a message is displayed with the option to click Reset to clear all fields and enter new search information. If too many matches are found, click Reset and search using additional options.

How to Search for Text

See Also