How to Reset Passwords

You can reset a user's password if the account is active. As an Organization or Enterprise administrator, you create a temporary password and inform the user of the new one-time password. The user is required to change it the next time he or she logs in.

However, if the user is a State employee internal user, you cannot reset the password. Passwords are reset using Active Directory.

Passwords:

• Must be a 8 to 14 characters long
• Must contain at least one character from three of four categories:
• Uppercase letters
• Lowercase letters
• Numbers
• Special characters, such as: !, $, #, %, @, or &
• Cannot contain any part of the user's full name, such as first or last name
• Cannot contain any 4 characters that match the user ID
• Must different from the last 24 passwords used

What if the Organization Administrator forgets his or her password?

An Organization Administrator can call Customer Service to reset his or her password. The Organization Administrator (or any user) can also call the Enterprise Administrator to have his or her password reset. When the Organization Administrator logs into North Dakota MMIS Web Portal with the one-time password, he or she is forced to change the password.

Note: If the Organization Administrator’s account is inactive, Customer Service cannot reset the password. They will contact an Enterprise Administrator to reset the password, following standard procedures.

Optionally, you can:

• Reset your entries. To clear the fields and remain on the page or panel, click Reset.

• Cancel your entries. To close the page or panel without saving your changes, click Cancel.

To reset a user's password

1. On the My Account menu, click Manage Users.

2. Search for the user whose password needs to be reset. See How Organization Administrator Searches for Users or How to Search for Users (for Enterprise Administrators), depending on your role.

3. On the View/Edit User view of the Manage Users page, click Reset Password.

4. On the Reset Password view of the Manage Users page, enter and confirm the new one-time password.
5. Enter a reason for resetting the password.
6. On the action bar, click Save.

See Also

Manage Users (Reset Password) Page

About Enterprise Administrators Managing Users or About Organization Administrators Managing Users

About Managing Users

Version as of 5/16/14.