How to Activate Users

As an Enterprise Administrator or Organization Administrator, you have the ability to activate users. The status of the user ID must be inactive in order to activate the user's account. If an account is inactive, you cannot reset the password until you activate the account.

Note: If the user is a State employee internal user, you cannot activate the account. The account must be activated using Active Directory.

A deactivated account remains in the deactivated state unless it is reactivated by the administrator or suspended (automatically or by a Security Administrator).

Optionally, you can:

• Reset your entries. To clear the fields and remain on the page or panel, click Reset.

• Cancel your entries. To close the page or panel without saving your changes, click Cancel.

To activate a user's account

1. On the My Account menu, click Manage Users.

2. Search for the user's account to be activated. See How Organization Administrator Searches for Users or How to Search for Users (for Enterprise Administrators), depending on your role.

3. On the View/Edit view of the Manage Users page, click Activate.

4. On the Activate User page, enter a reason for activating the user's account.

5. On the Activate User action bar, click Save.

   The system automatically logs an entry in the security event log and changes the user's status from inactive to active.

See Also

Activate User Page

About Enterprise Administrators Managing Users or About Organization Administrators Managing Users

About Managing Users

Version as of 5/16/14.