You can open an alert for a correspondence record (CR), a case record, third-party liability recovery record, a medical service questionnaire record, service authorization record, or letter generation request from the Alerts tab of the My Tasks panel on your Home page.
The Alerts tab of the My Tasks panel contains the following panels:
Alert Details. Information on the panel changes based on the type of alert. There are three basic types of alerts:
| Field | Description |
|---|---|
|
These fields are view only. To view details, in the Alerts table, click the appropriate row. |
|
| Alert Type | The kind of alert such as an appointment, reminder, and approval. |
| Description | Explanation about the alert. |
| Due Date | The date when a user should respond to an alert. |
| Scope |
The type of record associated with the alert. Examples: CR records, Case Records, TPL Recovery Case records, Service Authorization records, MSQ records |
| Entity Name | The name of the organization, institution, or individual. |
| Field | Description |
|---|---|
| These fields are view-only. To open the record, on the action bar, click Open Case Record. To view the letter request, on the action bar, click Open Letter Request. | |
| Case Record Number |
Unique number assigned by ND MMIS when a case is initially created. |
| Case Type |
Indicates what a case is about. Examples: Provider Appeal, Level of Care Determination |
| Case Title |
The title or name of the case. |
| Open Date |
The date a case was created. Format: MM/DD/YYYY |
| Created By |
The user who created the case. |
| Notes |
Displays the last note entered for the case. |
| Field | Description |
|---|---|
| These fields are view-only. To open the record, on the action bar, click Open CR. To view the letter request, on the action bar, click Open Letter Request. | |
| Category |
The name of the category. A category is a call reason. |
| Subject |
The name of the subject. A subject is a call reason that is based on the category selected. |
| Source |
The method used to create the correspondence record (CR). |
| Contact Name |
The representative of the entity for which the CR is created. |
| Created By |
The user who created a CR. |
| Supervisor Approval Required |
A check mark indicates that a supervisor needs to review and approve the CR. |
| Notes |
Displays the last note entered for the CR. |
| Field | Description |
|---|---|
| These fields are view-only. To open the record, on the action bar, click the Open link. To view the letter request, on the action bar, click Open Letter Request. | |
| Alert Number | Unique number assigned to the alert. |
| Alert Type | The type of alert. |
| Alert Status |
The status of the alert. Examples: Open, Closed |
| Open Date |
The date the alert was opened. Format: MM/DD/YYYY |
| Created By | The person who created or triggered the alert. |
| Description | Explanation about the alert. |
Version as of 5/16/14.
Copyright © 2017 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.