You use Contact Management to log and track communications (correspondence) between various entities, such as Medical Services and providers or the State and members and authorized representatives.
Contact Management is also a process that tracks and maintains information (cases) used to support the everyday business workflow of events
Contact Management processes, tracks, and maintains case and correspondence records that have been manually created or automatically added by predefined business processes.
On a scheduled basis, the Contact Management (CM) Purge process is run to identify case and correspondence records meeting the purge criteria and deletes them from the production database.
What Is Contact Management Maintenance?
What Is Reassign Case or Correspondence?
What Is the Document Repository?
Version as of 5/16/14.
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